SHIPPING POLICY
Provide detailed information on shipping methods, costs, and expected delivery times for both national (within Portugal) and international orders.
Shipping Options: Currently all shipments are handled via CTT economy. Deliveries are typically handled by your local postal carrier. If you prefer a different carrier please contact us for a shipping quote.
Costs: Shipping costs are calculated automatically at checkout by the overall weight of your order.
Customs Fees: International shipments might incur additional customs fees.
Shipping Times: Products that are in stock will ship within 3-5 business days. Made to order products will be shipped within the lead time window indicated on the product page.
RETURNS & REFUND POLICY
As many of our products are made to order we consider these to be personalized products and exempt from the standard EU required 14 day return policy when they are ordered on-line. Therefore, all online sales are final and returns are not allowed.
We do have exceptions to this policy under the below circumstances:
Exchanges: As we do not accept returns for online orders but exchanges can be made, dependent on product availability, within 14 days of receipt of your order. For all exchanges if the customer is unable to make the exchange in person at our studio they will be responsible to cover both the shipping costs to return the product and the shipping cost of the new item to be sent to them. Exchanges are handled on a case-by-case basis and are not always able to be processed.
Refunds: For online orders we only offer refunds on products that arrive damaged or defective due to shipping or manufacturing error.
Damaged Goods: If a shipment arrives with notable damage on the exterior please ask the delivery person to wait while you inspect the shipment. Photograph the exterior of the package noting the damage. If the product inside is damaged please photograph the damage and refuse to accept or sign for the shipment. Please send us all photographs and details and we will resolve with the carrier. You will be issued a full refund or a replacement product (if possible). If you accept the shipment with noticeable damage without inspection, you accept responsibility for the condition of the product inside. Again, please contact us with pictures and a description of the damage and we will do our best to resolve the issue but a full refund might not be possible under these circumstances. We require all pictures and descriptions of damage within 14 days of receiving your order. Refunds will be processed within 14 days of notice of damage if refund is warranted.
Defective Goods: Products that arrive defective or not in the working state or condition described in our online store will be entitled to a full refund but we must be notified within 14 days of receiving the shipment. After this time we have to assume that damage or defect is the result of usage and any damage incurred on our products due to usage does not qualify for a refund. Refunds will be processed within 14 days of notice of defect if refund is warranted.
Repairs: If a product becomes damaged due to usage we try to work with our customers to find a local entity to conduct repairs at the expense of the customer. Please contact us about repairs to products. For customers in Porto we can handle repairs of products at the expense of the customer.
For all of these circumstances please contact us to begin the process of exchange or refund.
WARRANTY
We stand by the quality of our products and as a company that creates with waste materials we work hard to prevent our products from becoming waste again. If you believe a product does not function as described or is not up to a reasonable standard of quality, please contact us. Under certain circumstances repairs or refunds for quality issues will be covered by us. These considerations are handled on a case-by-case basis.
END OF LIFE
When a product is unable to be repaired or has reached its perceived “end of life,” please reach out to us. We work hard to find options for all the materials in our products other than sending them for disposal. For example, one of the main reasons we work with aluminum is that it can be continually melted down and used in the creation of new products without any loss to the quality of the material. We have a network of resources and facilities that these materials can often go to at their end of life. Again, please contact us if one of our products reaches this stage and we will work to create an outcome that helps to keep it alive.
TERMS & CONDITIONS
By accessing or using the website and services of Estúdio Morto Vivo, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
General Information
Company Name: Estúdio Morto Vivo LDA
Address: Rua do Bonfim 218, 4300-066, Porto, Portugal
Email: estudiomortovivo@gmail.com
PRIVACY POLICY
Effective Date: 1/1/2025
Estúdio Morto Vivo LDA ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws in Portugal and the European Union (EU).
1.Data Controller Information
The Data Controller responsible for the processing of your personal data is:
Company Name: Estúdio Morto Vivo LDA
Address: Rua do Bonfim 218, 4300-066, Porto, Portugal
Email: estudiomortovivo@gmail.com
VAT Number: PT517007134
If you have any questions about your personal data or this policy, please contact us using the details provided above.
2. Information We Collect
We collect personal data that you provide to us when you interact with our website, including:
Identity Data: Name, surname, username, title.
Contact Data: Email address, postal address, phone number.
Transaction Data: Payment details, billing address, order history.
Technical Data: IP address, browser type, device type, and operating system.
Marketing and Communications Data: Your preferences regarding marketing communications from us.
3. How We Use Your Data
We collect and process your personal data for various purposes, including:
To Process Orders: We use your data to process and deliver orders, manage payments, and provide customer support.
To Improve Our Services: We may analyze your data to improve our website, products, services, and customer experience.
To Communicate with You: We use your contact details to send you order updates, respond to inquiries, and communicate important information about our products and services.
To Send Marketing Communications (with consent): We may send you marketing emails, newsletters, and offers if you have opted in to receive such communications.
4. Legal Basis for Processing Your Data
Under the GDPR, we rely on the following legal bases to process your personal data:
Consent: Where you have given us your consent to process your data (e.g., marketing communications).
Contractual Necessity: To fulfill a contract with you, such as processing an order and delivering goods.
Legal Obligation: To comply with legal obligations, such as tax and accounting regulations.
Legitimate Interests: To pursue our legitimate business interests (e.g., improving our services and website functionality), provided this does not override your fundamental rights and freedoms.
5. Sharing Your Data
We do not sell or trade your personal data. However, we may share your data with trusted third parties for the following purposes:
Service Providers: We may share your data with third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders.
Legal Compliance: We may disclose your data to comply with applicable laws, regulations, or legal processes (e.g., if required by law enforcement).
We ensure that third parties who process your personal data are compliant with GDPR and provide appropriate safeguards.
6. International Data Transfers
As part of our operations, we may transfer your personal data outside of the European Economic Area (EEA). If your data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs) or other methods permitted by GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. For example, we may retain transaction data for a period of 5 years for tax or legal purposes.
8. Your Rights under GDPR
Under the GDPR, you have the following rights concerning your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request a restriction on the processing of your personal data in specific situations.
Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
Right to Object: You can object to the processing of your data for direct marketing or legitimate interests.
Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time by contacting us.
If you wish to exercise any of these rights, please contact us at estudiomortovivo@gmail.com. We will respond to your request in accordance with GDPR requirements.
9. Security of Your Data
We take the protection of your personal data seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method can be guaranteed 100% secure, and we cannot guarantee the absolute security of your data.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more details.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or by email. The updated version will be effective as of the date it is posted on our website.
12. Contact Information
If you have any questions or concerns about our GDPR Privacy Policy, or if you wish to exercise any of your rights, please contact us:
Email: estudiomortovivo@gmail.com
COOKIE POLICY
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. These files contain information about your browsing activities, which helps websites remember your preferences and improve your user experience.
2. Types of Cookies We Use
We use the following types of cookies on our website:
Essential Cookies: These cookies are necessary for the basic functionality of our website, including enabling you to navigate the site and complete purchases. Without these cookies, certain parts of the site may not function correctly.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and if any error messages are received. This data helps us improve the performance and functionality of our website.
Functional Cookies: These cookies allow our website to remember your preferences (e.g., language, currency) and improve your experience by providing enhanced, personalized features.
Targeting/Advertising Cookies: These cookies are used to deliver targeted ads to you based on your browsing behavior, interests, and demographic information. They may also be used to measure the effectiveness of advertising campaigns.
Third-Party Cookies: We may allow trusted third-party services (e.g., Google Analytics, social media platforms) to place cookies on your device. These third parties may use the cookies to collect information about your online activities on our site and across different websites.
3. How We Use Cookies
We use cookies for the following purposes:
To enhance your user experience: Cookies help us personalize your browsing experience by remembering your preferences, such as language or product preferences.
To analyze website traffic: Performance cookies allow us to monitor and improve how our website works, helping us identify and resolve issues quickly.
To provide targeted advertising: We use cookies to serve relevant ads based on your interests and browsing behavior.
To allow social sharing features: Some cookies enable features like social media sharing buttons or embedded media players on our site.
4. Consent to Use Cookies
When you first visit our website, you will be presented with a cookie banner or pop-up asking for your consent to use cookies. You may choose to accept or decline cookies. By continuing to use our website without changing your cookie settings, you consent to the use of cookies as described in this policy.
You can manage or withdraw your consent at any time by adjusting your cookie settings or deleting cookies via your browser settings.
5. How to Manage Cookies
You can control and manage the use of cookies in the following ways:
Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to accept, reject, or delete cookies. Each browser is different, so check the "Help" menu in your browser for guidance on how to manage cookies.
Opting Out of Targeted Advertising: You can opt out of personalized advertising by visiting the Digital Advertising Alliance’s opt-out page (https://optout.aboutads.info/) or the Network Advertising Initiative’s opt-out page (https://www.networkadvertising.org/choices/).
Cookie Preferences: We may also provide a tool or link on our website to adjust your cookie preferences. You can use this tool to accept or reject specific types of cookies.
6. Third-Party Cookies
Our website may contain cookies from third-party services, such as:
Google Analytics: We use Google Analytics to track and analyze website usage. Google Analytics cookies help us understand user behavior, but they do not collect personally identifiable information. You can learn more about how Google Analytics collects and processes data at https://policies.google.com/privacy.
Social Media Plugins: Our website may include social media buttons (e.g., Facebook, Instagram, Pinterest). These platforms may place their own cookies on your device. We have no control over these cookies, and they are subject to the privacy policies of those platforms.
7. Data Privacy and Protection
While cookies themselves do not typically collect personally identifiable information, some cookies may track personal data as described in our Privacy Policy. We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR).
For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions or concerns about our use of cookies or our privacy practices, please contact us:
Email: estudiomortovivo@gmail.com
Address: Rua do Bonfim 218, 4300-066, Porto, Portugal
CONSUMER RIGHTS IN PORTUGAL AND EUROPEAN UNION
All consumer rights and protections, rights of withdrawal and consumer guarantees are detailed above in their respective categories. For any further clarifications or questions regarding these, please contact us.
CONSUMER COMPLAINTS
By Portuguese law we have a registered Livro de Reclamações, or Complaints Book for our business. In order to file an online complaint, or a compliment, you can do so here.
LEGAL COMPLIANCE
EU Online Dispute Resolution (ODR): Effective Date: 1/1/2025
In accordance with the European Union's Online Dispute Resolution (ODR) Regulation (EU) No 524/2013, we are providing you with the following information about your right to use the ODR platform for resolving disputes related to purchases made on our website.
1. What is the EU Online Dispute Resolution (ODR) Platform?
The EU Online Dispute Resolution (ODR) platform is an online service provided by the European Commission that helps consumers and traders resolve disputes about online purchases. The platform allows consumers to submit complaints and attempt to resolve issues with merchants without needing to go to court.
You can access the ODR platform at the following URL: https://ec.europa.eu/consumers/odr/
2. What Disputes Can Be Resolved Using the ODR Platform?
The ODR platform can be used for resolving disputes regarding:
Purchases made on our online store.
Issues related to product quality, delivery, returns, refunds, or any other matter related to the sale of goods (furniture and jewelry) on our website.
3. How to Use the ODR Platform
If you have a dispute with us, you may submit a complaint using the ODR platform by following these steps:
Go to the ODR platform website: https://ec.europa.eu/consumers/odr/
Fill out the complaint form and submit it to the platform.
The ODR platform will then forward your complaint to an appropriate Alternative Dispute Resolution (ADR) entity that will try to mediate and resolve the dispute.
4. Contact Information
Before submitting a complaint via the ODR platform, you may also contact us directly to try and resolve the issue:
Company Name: Estúdio Morto Vivo LDA
Email: estudiomortovivo@gmail.com
Address: Rua do Bonfim 218, 4300-066, Porto, Portugal
We encourage you to reach out to us first so we can address any issues you may have directly.
5. Our Commitment to Resolving Disputes
We are committed to providing excellent customer service and aim to resolve any disputes with our customers in a fair and timely manner. If you have an issue with your order, please do not hesitate to contact us directly, and we will do our best to resolve it.
If we are unable to resolve the dispute amicably, the ODR platform offers a useful alternative to traditional dispute resolution methods.
VAT Number: PT517007134